HealthSource RI open enrollment begins with help available: virtual, call, in-person

Rhode Islanders encouraged to consider range of quality health and dental coverage options, take advantage of unprecedented availability of financial help 

HealthSource RI (HSRI), the state’s health insurance marketplace, announces that November 1st through January 31, 2025 marks the annual Open Enrollment period for individuals and families to enroll in, change, or renew their health and dental coverage at HealthSourceRI.com/OE or by calling 1-855-840-HSRI (4774).

Currently a record-high of more than 46,000 individuals are enrolled in health plans through HealthSource RI, as well as over 8,000 more through the small group options offered by HSRI to employers in the state. Since 2013, HSRI has decreased the uninsured rate by more than two thirds; in the recently released Health Information Survey, just 2.2% of Rhode Islanders were found to be uninsured, maintaining the state’s position as one of the top-performing states in the nation. 

As the only place Rhode Islanders can receive financial help to pay for their health coverage, HSRI plays a vital role in connecting customers to quality coverage. Currently, 6 out of 7 HSRI customers receive financial assistance, and nearly a third of customers pay less than $10 per month for their health coverage. Premium tax credits are at an all-time high through 2025, with enhancements made under the Inflation Reduction Act.

“HealthSource RI continues to proudly provide Rhode Islanders with affordable options for high-quality coverage, an important tool for keeping families healthy and helping to protect their financial stability,” said HSRI Director Lindsay Lang. “I encourage Rhode Islanders in need of health coverage to take advantage of the many ways we offer to get in touch – visit us online, find a neighborhood Navigator, make an in-person appointment, or call or live web chat with us. Whatever appeals to you, we’re here to help you compare plans and find the health and dental coverage that fits your needs and your budget.”

New for the 2025 plan year, HSRI has integrated a customizable decision support tool into its online enrollment portal, healthyrhode.ri.gov, allowing customers to shop and compare plans, including new estimates of out-of-pocket costs and costs they might face under different plans. HSRI also offers an anonymous online version of this Plan Comparison and Savings Tool, which lets those looking for general information on plans estimate their monthly premium and out-of-pocket costs, identify financial help and find in-network doctors without providing or saving personal information. 

Get Help to Decide – virtual, call, in-person

Virtual information sessions specific to Open Enrollment will be held throughout the upcoming months, the first of which are at 11:30 a.m. on November 5 and 9:30 on November 7. To sign up for this event, or to find information on other info sessions offered in both English and Spanish, go to HealthSourceRI.com/events. 

HSRI’s usual call center hours of Monday through Friday, 8 a.m. to 6 p.m. are expanded during Open Enrollment to include late Tuesday evening hours until 8 p.m., and Saturday mornings, 9 a.m. to noon. During call center hours, HSRI also offers live web chat services on HealthSourceRI.com, in both English and Spanish, where individuals can ask questions, reset their passwords, and get enrollment support from a live agent.

In addition to assistance through HSRI’s live web chat tool, one-on-one enrollment support is available in-person, via phone, or virtually through HSRI’s Navigator agencies, which are located throughout the state. Individuals can also make appointments for assistance at HSRI’s Walk-In Center at 401 Wampanoag Trail in East Providence. Appointments can be booked at HealthSourceRI.com/OE. Enrollment support is also available by calling 1-855-840-HSRI (4774).

Rhode Islanders have until December 23, 2024 to select and pay for coverage that starts January 1, 2025. The last possible day to enroll and pay for a 2025 plan under Open Enrollment is January 31, for coverage that starts February 1, 2025. For the most up to date information about HSRI’s Open Enrollment period, and additional customer service information, visit HealthSourceRI.com/OE .

HealthSource RI is the state’s health insurance marketplace. Since 2013, HealthSource RI has decreased the uninsured rate by more than two thirds. Today, nearly 98 percent of Rhode Islanders have health coverage, the sixth highest insured rate in the country. HealthSource RI is the only place Rhode Islanders can receive financial help to pay for their health coverage. Currently, 6 out of 7 HealthSource RI customers receive financial assistance.