A doctor talking to a patient wearing a mask.

CVS MinuteClinics recognized for Age-Friendly care throughout US

February 24, 2022/RINewsToday

CVS Health (NYSE: CVS) today announced that MinuteClinic, the retail health clinic inside select CVS Pharmacy and Target stores, has been recognized for achieving “Age-Friendly Health Systems-Committed to Care Excellence” in all of its 74 regions across the United States. MinuteClinic is the largest retail clinic network in the U.S. to adopt Age-Friendly care system-wide.

In 2020, The John A. Hartford Foundation sponsored a partnership between MinuteClinic, Case Western Reserve University Frances Payne Bolton School of Nursing and the Institute for Healthcare Improvement (IHI) to produce training tools and resources to be used at MinuteClinic to further improve and evolve how MinuteClinic cares for older adults. This training has enabled MinuteClinic to adopt Age-Friendly care in every clinic nationwide for patients 65 years and older.

Research shows that providing the older adult population with specific, Age-Friendly care has significant benefits, including a reduction in the number of emergency department visits, hospitalizations and hospital readmissions, improved mobility, a reduction in medication-related problems, and early identification of memory loss and depression.

Age-Friendly visits at MinuteClinic include questions that are part of the “4Ms Framework” a series of practices focused on addressing four essential elements of care for older patients:

What Matters: Know and align care with each older adult’s specific health outcome goals and care preferences including, but not limited to, end-of-life care, and across settings of care.
Medication: If medication is necessary, use Age-Friendly medications that do not interfere with What Matters to the older adult, Mobility, or Mentation across settings of care.
Mentation: Prevent, identify, treat, and manage dementia, depression, and delirium across settings of care.
Mobility: Ensure that older adults move safely every day in order to maintain function and do What Matters.

MinuteClinic providers also share healthy aging tips and suggestions older patients can implement in their everyday life. For those opting to seek care through E-Clinic visits, providers are able to assess the “4Ms” while patients are in the safety and comfort of their own home.

“As MinuteClinic continues to evolve to meet the needs of patients of all ages, we remain committed to implementing the latest best practices in health care,” said Chief Nurse Practitioner Officer at MinuteClinic, Angela Patterson. “The Age-Friendly Health Systems initiative is an important part of our overarching vision to transform patient care.”

The Age-Friendly Health Systems initiative was launched in 2017 by The John A. Hartford Foundation and IHI, in partnership with the American Hospital Association and Catholic Health Association of the US. For more information, visit www.ihi.org/agefriendly

Age-Friendly Health Systems is an initiative of The John A. Hartford Foundation and the Institute for Healthcare Improvement (IHI), in partnership with the American Hospital Association (AHA) and the Catholic Health Association of the United States (CHA), designed Age-Friendly Health Systems to meet this challenge head on.

Age-Friendly Health Systems aim to:

Follow an essential set of evidence-based practices;
Cause no harm; and
Align with What Matters to the older adult and their family caregivers.

What Does It Mean to Be Age-Friendly?

Becoming an Age-Friendly Health System entails reliably providing a set of four evidence-based elements of high-quality care, known as the “4Ms,” to all older adults in your system: What Matters, Medication, Mentation, and Mobility.